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FAQ

Who is Pelo Essentials?

Pelo Essentials is a limited company based in the united kingdom. We specialise in the sales of the finest raw and unprocessed virgin human hair as well as other famine beauty products (Eye Lashes, etc). Our human donors are mostly from Asia, south America and Europe.

What is raw unprocessed hair?

Raw unprocessed virgin human hair is hair that has not been chemically produced or treated in anyway, it has never been dyed, bleached, permed, or straightened. All our hair is in its natural state when cut from donors and guaranteed to be in correct cuticle alignment.

How to pay?

We have several payment options. Paypal, Card payment, Western union, etc.

Do you ship worldwide?

Yes

Can the hair be colored?

Yes. Pelo hair can be coloured to your preference. However, do note that when virgin hair is bleached, the hair is stripped of its natural moisture and so regular deep conditioning is recommended until the hair is restored back to her normal state of moisture.

What are your business hours?

Our products are available for purchase 24/7 online.

How long does shipping take?

We inspire to deliver UK order within 48 hours and international order within 5-7 working days. Please refer to our delivery policy for further information.

What kind of lace do we use?

Swiss lace, French lace and British film lace.

How much hair would I need for a full head weave?

We recommend a minimum of 2 – 3 bundles of hair for a full head sew in if the lengths are from 10inches to 18inches.

For long wigs or full head sew in we will recommend a minimum of 3 – 4bundles for volume in other to achieve our signature voluminous look.

For curly hair, fewer bundles are required because our curly hair extensions are naturally coarse in texture compared to our wavy and straight extensions.

Can I swim with my pelo hair extensions?

Yes. But please ensure to shampoo and deep condition your hair afterwards because chlorine and salty seawater can take its toll on your extensions leaving it dry which can lead to tangling.

Do you have other questions?

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